WorldRemit Review: Rates, Fees & Safety 2024

January 26, 2024
7 min read
WorldRemit is an online money transfer and remittance service, focused on helping customers send money home in a fast and secure way. They have a large network of cash pickup locations and varying payout options, such as Mobile Money and Airtime Top Up.

There are a number of different money transfer companies out there who can help you send money home.

However, they all have varying costs, features and level of service.

It can be difficult to pin your choice down to one company.

A top contender is WorldRemit, an industry leader of remittance services.

I’ve taken a closer look at WorldRemit and tested their service, detailing my findings in this review.

I’ll discuss how safe they are, how much they cost, what their customer reviews are saying and their features / payout options.

Finally, I’ll tell you when WorldRemit is the company for you, when they aren’t, and any alternatives that might be better suited.

Person looking at WorldRemit on laptop
Is WorldRemit the international money transfer company for you?
How did I review WorldRemit?

When reviewing a provider, I register an account and process a transfer.

To get an authentic experience, I made sure that WorldRemit didn’t know that I was reviewing their service.

While processing the test transfer, I looked at how easy it was to open an account and actually move the money, and all the functions in between.

This gave us a good idea about how robust and simple-to-use their platforms are.

After that, I took a look at their:

  • Regulation(s) and overall safety
  • Exchange rates and fees
  • Customer reviews and online comments
  • Quality of service and transfer options
  • Key business statistics

I’ve written this review based on my findings and scored WorldRemit on the four most important metrics, giving me an overall TopMoneyCompare rating too.

What is WorldRemit?

WorldRemit is an international money transfer and remittance service.

The firm was founded in 2010 by entrepreneurs Ismail Ahmed, Catherine Wines and Richard Igoe.

WorldRemit focuses on the customers who require small, frequent payments to exotic countries.

This is mainly expats and travellers who need to send money home, or have family abroad.

They mostly send to countries that other providers will not.

Although they don’t provide ‘business accounts’, you can still use them to send payments for your business.

WorldRemit has received a number of investments over the last decade, totalling over $300m.

Investors include early-stage venture capital firms:

  • Accel Partners
  • Technology Crossover Ventures
  • Leapfrog Investments

In 2021, WorldRemit Group acquired Sendwave, another cross-border payment provider.

Pros of using WorldRemit

  • You can send to 130 different countries in a number of currencies
  • They offer the ability to collect cash
  • Better customer service than other money transfer apps
  • Very safe - regulated around the world
  • Lots of ways to pay for your transfer

Cons of using WorldRemit

  • FX spread is larger than most
  • They charge a transfer fee
  • Not as highly rated overall compared to others
Established 2010
Headquarters London
Offices UK, Belgium, Poland, Japan, Canada, USA, New Zealand, Australia
Regulation FCA, FinCEN, FINTRAC, National Bank of Belgium, Hong Kong CoE, Monetary Authority of Singapore
No. of customers 5.7 million
No. of currencies 70+
Transfer fees From 99p to £2.99
Customer reviews 4.1/5, 50k+ reviews
Annual volume $7.5 billion
Minimum volume None
Online app Yes
Mobile app Yes

Is WorldRemit safe to use?

WorldRemit is a very safe, highly regulated company.

They’ve transferred $10 billion for over 4 million customers in 2022.

Although not publicly traded like Wise and Remitly, they’re still ultimately safe to use.

However, there are indicators that WorldRemit might not be as sustainable as once thought.

I’ll explain all below.

I’ve scored WorldRemit a 4.2/5 for safety.

Is WorldRemit legit?

WorldRemit is authorised and regulated in the following countries:

In the UK, WorldRemit is regulated by the Financial Conduct Authority (FCA).

WorldRemit Ltd on the FCA register
WorldRemit is regulated by the FCA

This gives the same level of protection, for you, as using a high-street bank.

It’s the highest level of protection.

Getting regulated by the FCA is not easy.

You have to prove that you’re secure and safe with people's money, over a lengthy period of time.

WorldRemit has done this in 6 different countries.

I’ll talk about how this regulation affects you below.

Is your money safe with WorldRemit?

As a regulated company, WorldRemit is required to separate client money from their own.

These separate accounts are what is called ‘ring-fenced and safeguarded’.

This means that the money in the accounts can’t be invested, earn interest (or accrue negative interest) or used to pay debts.

Typically, when a company becomes insolvent, any money available will be used to wind up the company.

With any regulated money transfer provider like WorldRemit, this isn’t the case.

All money belonging to clients is returned, in full.

In contrast, UK banks are bound by a scheme called the Financial Services Compensation Scheme (FSCS).

In essence, it only entitles their customers to up to £85k of the bank goes under.

If your balance is over £85k, you’ll lose the rest.

Therefore, WorldRemit is arguably safer to use than your bank.

Is WorldRemit trustworthy?

WorldRemit has gathered 10s of thousands of customer reviews on Trustpilot.

However, their rating isn’t the best.

While they have the regulations and safeguarded accounts, there are customer comments questioning the reliability and speed of their services.

I’ve written a section on their Trustpilot page here.

Taking a look at their company accounts, they are making huge losses.

£95.4 million to be exact.

WorldRemit's statement for profit and loss 2021
WorldRemit made big losses in 2021

This is despite a revenue figure of around £150 million.

They’ve got some big investors, so they can take the hit…

However, with new competitors coming in every year and their Trustpilot rating taking a hit, is it sustainable?

As far as trustworthiness goes, there are companies out there in better financial positions.

WorldRemit exchange rates

WorldRemit, alongside most other remittance services, offer good (but not the best) exchange rates.

They’ll nearly always beat your bank, but there are other providers out there who can give better rates.

WorldRemit’s exchange rates get better or worse depending on a few things:

  • Currency pair
  • Destination country
  • Payout method
  • Transfer volume

I’ve found that the less exotic the currency and country, the better the rate you’ll get.

You’ll also get improved rates for larger amounts and cash pickups.

When I say “improved” rates, I mean WorldRemit applying less of a spread (or ‘margin’) to the mid-market rate.

The ‘spread’, or ‘margin’ is the difference between the rate the provider receives when buying the currency, and the rate they give to you when they sell. In other words, it’s the profit they make on the transaction.

So, it’s hard for me to pin down an exact percentage markup.

However, I’ve found WorldRemit to be between 1.5% and 2% away from the mid-market rate.

They also charge transfer fees, as I’ll get into below.

WorldRemit transfer fees

WorldRemit charges varying transfer fees, ranging from 99p to £2.99.

Here’s a quick table with some examples:

Destination Bank transfer fee Cash pickup fee
Nigeria None 99p
Philippines £1.99 £2.99
Bangladesh None None
Mexico £1.99 £2.99
India £1.99 N/A

It doesn’t seem like a lot, but it can add up if you’re making regular transfers.

Again, the price of the fee varies depending on the currencies and payout method.

A good thing about their fee structure is that it’s a flat fee, not a percentage.

You’ll pay the same fee for a £1,000 transfer to India as you would for a £100 transfer.

This is in comparison to Wise, where you’ll pay between 0.3% and 0.45% of your transfer volume.

For smaller amounts, you’ll pay less of a fee with Wise. And vice-versa with WorldRemit.

The crux here is that Wise doesn’t mark up their exchange rates, but WorldRemit does.

So even if you are charged a larger fee by Wise, they might still be cheaper overall.

After looking at their rates and fees, I have scored WorldRemit a 3.3/5 for cost.

WorldRemit reviews

WorldRemit’s Trustpilot page has nearly 70k reviews, with an average rating of 3.9/5.

WorldRemit's Trustpilot page
WorldRemit has a 3.9/5 rating on Trustpilot

As I previously mentioned, this isn’t the best rating.

In comparison, Wise has 4.4/5 rating and Remitly is 4.1/5.

I also had to scroll past 20 reviews to find one that was above 3 stars.

Most were 1 stars or 2 stars before I read my first 5 star review.

When I first reviewed WorldRemit in early 2022, they had a 4.1 rating.

So we can assume that their level of service has been slowly declining.

This has led me to score WorldRemit a 3.9/5 for customer satisfaction.

WorldRemit positive reviews

Here are some nice things that customers had to say about WorldRemit:

  • Recovered ‘stuck’ funds and communicated the situation well
  • Money transfers are secure and quick
  • Better rates than Remitly, HSBC and Wise
  • App is easy to navigate

Overall, there are positive comments about the entire service.

It’s good to see that some customers had helpful support from WorldRemit when their funds got stuck or lost.

One thing I stand by is that you should use a currency broker for large transfers, simply for this reason.

You’ll receive 5-star service when it comes to transfer issues.

With large amounts, any kind of issue can be very scary and stressful.

So, it’s good to see that WorldRemit was helpful in this regard.

However, as you’ll read next, not all customers had the same service.

WorldRemit negative reviews

Here are some not-so-nice things that people had to say about WorldRemit:

  • Poor communication regarding lost funds
  • Not meeting expected transfer times
  • Documentation requested and not processed in a timely manner
  • Accounts closed for no reason

Unfortunately, not everyone receives the same quality of service.

Sometimes you’ll be over the moon, sometimes heavily disappointed.

But this is the same with any company.

It seems that some customers were on the bad side of WorldRemit’s customer service.

Not replying to emails or calling back, and referring people to their FAQ section even in emergency situations.

Regarding points 3 and 4, these are compliance related and often unavoidable.

WorldRemit is authorised and regulated in 6 countries, and has a duty to prevent money laundering and illegal activities.

This might mean requesting additional documents to prove the legitimacy of the funds, or just straight up closing an account.

WorldRemit service, features and availability

WorldRemit offers a variety of different payout methods.

They also provide a heavily reviewed and popular mobile app.

Not only have they got the tech nailed down, their customer support is popular too.

It’s very easy to navigate their site and app to find the phone numbers and FAQs.

In comparison to other remittance companies, WorldRemit gets their customer service (mostly) right.

I’ve scored WorldRemit a 3.2/5 for service, features and availability.

WorldRemit mobile app

WorldRemit’s mobile app has over 310k ratings across the App Store and Google Play Store.

They’ve managed to maintain a solid rating of 4.8/5 and 4.7/5 respectively.

Their customers love it.

Here’s what you can do on the WorldRemit app:

  1. Exchange rate alerts
  2. Add and manage recipients
  3. Make transfers
  4. Track transfers

There’s nothing you can’t do on the app that you can on their website.

WorldRemit mobile app
WorldRemit's mobile app is very highly rated

Overall, WorldRemit’s mobile app is one of the most popular in the world.

WorldRemit delivery methods

WorldRemit has 4 different delivery methods:

  • Bank transfer
  • Cash pickup
  • Mobile money
  • Airtime top up

Not all methods are available for all countries and currencies.

Let’s have a look at each method and how they work.

Bank transfer

Choosing this method will result in the funds being deposited directly into the recipient's bank account. 

They are then free to withdraw it as cash, make payments or bank transfers.

The bank transfer method isn’t available for the more exotic currencies and countries.

Cash pickup

This method allows the recipient to pick up the currency in cash, from one of WorldRemit’s partner locations.

Usually, the funds can be picked up instantly after the transaction is completed.

Cash pickup is popular amongst the African currencies.

Mobile money

You can send money to a mobile money wallet using WorldRemit.

Although not a popular type of account in Europe, over half of their transfers go to Mobile Money accounts.

These are mostly in Africa and Asia.

Airtime top up

Airtime top up is essentially ‘credit’ for telephone use (calls, texts, data etc.).

Using WorldRemit, you can top up someone's phone, whether it be yours, family or a friend.

This is done through WorldRemit's select Airtime partners.

WorldRemit customer service

WorldRemit’s customer service is often praised by their customers.

It’s really easy to find their phone numbers:

  1. Scroll to the bottom of any page on the WorldRemit website
  2. Click on ‘Contact us’
How to find WorldRemit's 'Contact us' page
WorldRemit's 'Contact us' page is easy to find

On this page, you can find WorldRemit’s phone number for your region.

If you’ve got a simple question, you can check out their FAQs section instead.

You can also go on the page to submit documents.

Customers have written positive reviews about their low hold times and helpful staff.

How does WorldRemit work?

1. Check WorldRemit’s rates compared to competitors

You can use TopMoneyCompare’s comparison engine to check out how WorldRemit’s rates stack up against their competitors. 

You can see the amount and rate you'll receive, transfer fees, and speed. 

This way, you can get a clear picture of how they compare and decide if WorldRemit is the right option for you.

A person looking at TopMoneyCompare on a laptop
Compare international money transfers with TopMoneyCompare

2. Sign up for an account with WorldRemit

To use WorldRemit for your international transfer, you'll need to sign up. 

Click here to sign up for a WorldRemit account (opens in a new tab).

Create your login details and click ‘Continue’. 

Then fill out the details about yourself and your requirements.

Keep in mind that additional checks may be required if your details can't be verified.

This might include sending them some documents to prove that it’s really you.

This could be a drivers’ licence or passport, and a utility bill or bank statement.

The 'create an account' page on WorldRemit's website
Creating an account shouldn't take more than a few minutes

3. Initiate a transfer

Once your account is open, you can log in to the platform or mobile app and make your transfer.

First, choose your destination country.

Then enter in your amount, check the rate and fees, delivery method and transfer speed, and click continue.

A person holding a mobile phone with the WorldRemit app open

4. Add your recipient details

The next step is to add the details of where you want your converted funds transferred to.

The information you’ll need will depend on the receiving country and delivery method.

You’ll nearly always need the recipient's name and address.

If you choose the bank transfer method, here’s an idea of what you might need:

  • Europe - IBAN
  • USA - account number and routing number
  • Most African & Asian countries - account number and BIC

Other countries might require different details.

If you choose mobile money or airtime top up, you will need the recipient’s phone number.

For cash delivery, you’ll need the recipient’s name, and they will need to bring some ID to the pickup location.

If in doubt, call customer support. They’ll know what you need

'Add a recipient' page on WorldRemit's website
The penultimate step is to add your recipient details

5. Confirm and pay for your transfer

Once you’ve checked the details and confirmed the transfer, it’s time to pay for it using your preferred method.

If you opted for the debit card option, they’ll take the money from your card and make the transfer instantly.

If you went for the slightly cheaper bank transfer, you must now transfer your funds to the details provided by WorldRemit.

You can do this via online banking, mobile banking, telephone banking or go into a branch.

When WorldRemit receives your money, they’ll then make the transfer.

You can then track your transfer via the platform or app.

My verdict: Is WorldRemit for you?

WorldRemit is one of the top remittance companies, helping millions of people send money home.

They’re safe to use, have a great mobile app and provide a number of payout methods.

However, there are some scenarios where you should look at using another company instead.

Here’s some examples of when WorldRemit is good for you, when they aren’t, and some alternatives.

When WorldRemit works

Here’s when using WorldRemit is a good idea:

  • You’re sending money to an exotic country
  • You require cash pickup, mobile money or airtime top up
  • You’re transferring under £25,000 (or equivalent)

An exotic country is a country that isn’t a 1st world country, or has a thinly traded currency.

When WorldRemit doesn’t work

Here’s when WorldRemit isn’t for you:

  • You’re transferring over £25,000 (or equivalent)
  • You want the best possible exchange rate
  • You’re transferring money through a common corridor

When I say common corridor, I mean from one common country to another.

For example, the UK to Spain, Spain to the USA, or Germany to Australia.

They often don’t support these kinds of transactions.

WorldRemit alternatives

If you are transferring over £25k, I recommend using a currency broker instead.

You’ll receive personalised 1-on-1 service from an account manager to guide you through your transaction.

When transferring large amounts, problems are the last thing that you need.

The peace of mind you receive when you have an expert helping you is valuable.

Not only that, you’ll get a better rate too.

My recommended currency brokers are Key Currency, Currencies Direct and TorFX.

Bear in mind that there are some countries they won’t send to, so make sure to check.

If you are looking to make a transfer through WorldRemit but want the best rate possible, then you’ll want to look elsewhere.

WorldRemit’s rates are OK, but not the best.

My recommendation is Atlantic Money.

They provide mid-market rates with a flat £3 fee.

However, their currencies and payout options are limited, so they might not be suitable for you.

If you’re transferring money through a more common corridor (not an exotic country), and you only require a bank transfer, then there isn’t much point in using WorldRemit.

You may as well go with a cheaper provider.

Wise and XE provide better rates, with some additional features too.

You can open a multi-currency wallet with Wise, or check out XE’s popular conversion and chart tools.

Like the sound of WorldRemit? Sign up below and get started.


Here are some answers to the questions we get asked the most.

My bank offers currency transfers. Should I just use them instead of WorldRemit?

No. Most high-street banks offer the worst currency rates on the market, paired with poor service and large transfer fees. On top of that, you won't have an advisor there to help with timing your exchange. In short, using your bank isn't a good idea.

Can I use TopMoneyCompare to send money?

No. We are simply here to compare the different options available for you, and give you the necessary advice to help you with your transfer and maximise your exchange. We are not a currency broker or payment provider.

Can I trust all of the companies on TopMoneyCompare, including WorldRemit?

Yes. We want to make sure that you and your funds are as safe as possible. That's why we only write about and compare regulated companies. You can rest assured that any company listed on TopMoneyCompare is very safe.

How does TopMoneyCompare find the cheapest way to send money?

Simply put, we take your transfer volume and run an exchange rate quote with our listed providers. We'll then list the cheapest options for you to pick from. The top option will be the cheapest, however you may want to consider other criteria as well such as fees or transfer speed.

What is an international money transfer?

An international money transfer is the movement of money from one country to another via a bank transfer. Usually, this requires a currency conversion. Our purpose is to help you find the cheapest way to transfer money internationally.

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